Cancellation and Refund Policy

This policy governs the terms for subscription cancellation and refunds for Pro plan users of the AGSK Desktop service.

1. Subscription Cancellation

You can cancel your Pro subscription at any time in the Account → Subscription section. After cancellation, access to Pro features is retained until the end of the already paid period (month or year). After the period expires, the account automatically reverts to the Basic plan.

2. Service Delivery Terms

Access to Pro plan features is provided immediately after successful payment confirmation. The service is considered delivered from the moment access is granted.

3. Refunds

Due to the digital nature of the service, refunds are made in the following cases:

• Double charge for a single transaction;
• Technical error resulting in Pro access not being granted;
• Other cases provided for by the legislation of the Republic of Kazakhstan.

Refunds on other grounds (change of mind, non-use of the service, etc.) are not made if the service was correctly provided.

4. Refund Request Process

To request a refund, contact us at pmd.six.level@gmail.com with the following:

• Email address of the registered account;
• Date and amount of payment;
• Description of the issue.

Requests are reviewed within 5 business days. If grounds for a refund are confirmed, funds are transferred to the card used for payment within 10 business days.

5. Chargebacks / Disputes

If a Chargeback/Dispute procedure is initiated through a bank, we will provide the payment system with documents confirming service delivery: subscription activation date, electronic receipt, and account information.

6. Contacts

For refund and cancellation inquiries, visit the Contacts.

Last updated: April 2025